Privacy policy

Privacy Policy

Last Updated: June 2026

Cheena.Store ("we", "our", or "us") operates this website and online store to provide customers with a secure and convenient shopping experience. This Privacy Policy explains how we collect, use, store, and share your personal information when you browse our website, place an order, create an account, or communicate with us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on your interaction with our website, we may collect the following information:

Personal Details

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

Payment Information

  • Payment method details

  • Transaction records

  • Order payment confirmations

Note: Payment information is processed securely through trusted payment providers. We do not store complete card details on our servers.

Account Information

  • Username and password

  • Account preferences and settings

Order & Shopping Information

  • Products viewed or purchased

  • Shopping cart activity

  • Wishlist items

  • Returns, exchanges, and cancellations

Device & Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking technologies

Customer Support Information

  • Messages, emails, and inquiries submitted to our support team

How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and website technologies

  • Through service providers that assist us in operating our store

  • Through marketing and advertising partners

How We Use Your Information

We use your information for the following purposes:

Order Processing

  • Process payments

  • Fulfill orders

  • Arrange shipping and delivery

  • Manage returns and refunds

Customer Experience

  • Create and manage your account

  • Save shopping preferences

  • Improve website functionality

  • Personalize product recommendations

Marketing & Promotions

  • Send promotional emails and offers

  • Inform you about new products and discounts

  • Display relevant advertisements

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

  • Verify transactions

  • Prevent unauthorized activities

  • Protect customer accounts

  • Maintain website security

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests when required

Sharing of Information

We do not sell customer personal information.

However, we may share information with trusted third parties when necessary, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping and courier partners

  • Marketing and analytics providers

  • Customer support service providers

  • Government or legal authorities when required by law

Shopify Services

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify in order to provide secure checkout, payment processing, website hosting, and store functionality.

For additional information regarding Shopify's privacy practices, please visit Shopify's Privacy Policy.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember customer preferences

  • Analyze website traffic

  • Enhance shopping experiences

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

While we strive to maintain secure systems, no internet transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Receive a copy of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

International Data Transfers

Your information may be processed or stored outside your country of residence. When such transfers occur, we take reasonable steps to ensure your information remains protected in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Cheena.Store
Email: support@cheena.store
Phone: 0310-9260086

Address:
P.E.C.H.S Block 2, Near Allied Bank
Karachi, Pakistan