Shipping Policy

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We currently deliver across Pakistan.

Estimated delivery times:

• Karachi: 2–4 business days

• Major Cities: 3–5 business days

• Remote Areas: 5–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Cheena.Store may offer Free Delivery promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp, allowing you to track your shipment.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, Cheena.Store is not responsible for delays caused by:

• Courier service disruptions

• Weather conditions

• Public holidays

• Natural disasters

• Incorrect shipping information provided by the customer

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address or phone number is provided and causes delivery issues, additional shipping charges may apply.

Failed Deliveries

If a customer is unavailable to receive the package or repeatedly fails to respond to courier delivery attempts, the order may be returned to us. Re-shipping charges may apply for re-delivery requests.

Damaged or Missing Packages

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery at:

Email: support@cheena.store
Phone: 0310-9260086

We will investigate the issue and provide an appropriate resolution.

Contact Information

Cheena.Store
Email: support@cheena.store
Phone: 0310-9260086
Address: P.E.C.H.S Block 2, Near Allied Bank, Karachi, Pakistan